Subject: Tech Support Candidate - Deepti Bora
From: Deepti Bora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 02:40:04 -0400

| | Tech Support Test

Name | Deepti Bora
E-mail | [email-masked]
Phone Number | (91) 9711654495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Publicis Sapient | Associate IT | 6th May, 2022 | 37000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart the device
2) Make sure internet connection works.
3) Check if website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Make sure you Bluetooth is on on your mobile.
2) Switch on your Bluetooth speaker ,
3) Find the company name of your Bluetooth speaker in your mobile.
4) Click on it and pair with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | According to me, a person who can understand customer's query or want to listen to them can be a good customer service or technical support candidate. You have to be first a good listener then only you can solve the problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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