Subject: Tech Support Candidate - Deepak singh Selakoti
From: Deepak singh Selakoti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 02:26:38 -0400

| | Tech Support Test

Name | Deepak singh Selakoti
E-mail | [email-masked]
Phone Number | (+91) 7053382732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indovision service pvt ltd | it engineer | Currently working | 23400
Previous Employer 1 | Iqor global Pvt ltd | Onsite engineer | 24 dec 2018 | 14000
Previous Employer 2 | Tvs-e pvt ltd | Field support engineer | 20 nov 2020 | 17700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check  what is the error showing in computer is it related to internet if yes,
then we will check internet connectivity
if no,
Then we will check browser security setting ,
If the browser setting are ok then and issue is same , then we will check our computer internet setting ....

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 start the bluetooth speaker and set bluetooth mode
2 open bluethooth in your phone
3 search your bluetooth speaker in your phone
4 select bluetooth speaker and pair with phone

What according to you makes you a good candidate for customer service or technical support job? | I love to resolve the in a technical mode
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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