Subject: Daily performance summary for LiveSalesman team for Apr 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 09:02:12 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 10 | 3 | 10 | 0 | 7 | 30
Mosab Mohammed Abdalla Nasreldin | 1 | 6 | 35 | 0 | 3 | 45
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 8 | 0 | 1 | 9
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 20 | 0 | 0 | 0 | 0 | 20
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 6 | 0 | 8 | 0 | 3 | 17
Abu Sufian | 0 | 3 | 31 | 0 | 1 | 35
Alhamzi Mohammed | 0 | 2 | 6 | 0 | 0 | 8
Amir Aziz | 0 | 6 | 35 | 9 | 0 | 50
Aws Adra | 0 | 2 | 18 | 0 | 0 | 20
Waseem Ahemad . Khan | 0 | 4 | 9 | 0 | 2 | 15
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 37 | 26 | 160 | 9 | 17 | 249

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 13
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 19
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 53
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 12
No Answer | No Answer | No Answer | 12
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 11
| | Offers | 1
| | Payment Methods | 1
| | Store Availability | 6
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 88
PreSales Total | | | 112
Grand Total | | | 178

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 6 | 3 | 0 | 1 | 0 | 11
Jok Kuol | 11 | 9 | 6 | 0 | 1 | 0 | 27
Mohammed Ali | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 7 | 4 | 0 | 0 | 0 | 0 | 11
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 24 | 21 | 9 | 1 | 2 | 0 | 57

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 3 | 2 | 0 | 5 | 3 | 16
Ankit Kumar | 1 | 2 | 1 | 1 | 1 | 10 | 16
Abu Sufian | 6 | 3 | 2 | 2 | 1 | 3 | 17
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ahmed Omer | 10 | 6 | 5 | 7 | 4 | 6 | 38
Waseem Ahemad . Khan | 6 | 1 | 3 | 2 | 1 | 6 | 19
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 4 | 5
Aws Adra | 5 | 2 | 1 | 0 | 0 | 1 | 9
Jok Kuol | 4 | 1 | 1 | 0 | 2 | 0 | 8
Raghwendra Pratap Singh | 1 | 2 | 0 | 0 | 1 | 0 | 4
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 40 | 21 | 15 | 12 | 15 | 36 | 139

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ankit Kumar | 0 | 2 | 1 | 0 | 1 | 4 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 1 | 1 | 2
Jok Kuol | 10 | 1 | 0 | 4 | 3 | 0 | 18
Waseem Ahemad . Khan | 4 | 2 | 1 | 1 | 0 | 0 | 8
Aws Adra | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 7 | 2 | 6 | 5 | 13 | 51

Please feel free to reach out for any further clarifications.