Subject: Tech Support Candidate - Mohd Hammad Khan
From: Mohd Hammad Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 22:56:41 -0400

| | Tech Support Test

Name | Mohd Hammad Khan
E-mail | [email-masked]
Phone Number | (+91) 9319918705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior Software Engineer | not resigned yet | 28112
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly will go through the error shown on the browser, weather there is connectivity issue or website server is down. If there is connectivity issue at my end will try to reset or disconnect my data connection and try again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the Bluetooth speaker device and the mobile Bluetooth. Then in mobile the Bluetooth window will open click on the available devices option, select the name of Bluetooth speaker from the available device list after selecting the name click on the paired device option for connecting mobile bluetooth with the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have a 1.5 years of experience in customer service and technical support as well as of Service Now(SNOW) ticketing tool. Also I am very calm and supportive person and whenever there is an interact with customers I always give my full attention listening and understanding there issues so that i can provide them the best possible solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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