Subject: English Language Test - Disha Singh
From: Disha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 11:02:22 -0400

| | Foreign Language Screening Test

Name | Disha Singh    /  (110037) 6367284132    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir

Pleasure to greet you at the same time would like to inform the package you ordered was dispatched same day.
Our delivery officer tried to get in touch with you to deliver the same to you.
Could you be kind enough and reconfirm your address as per delivery officer there is some misunderstanding about delivery address.

Thanks and regards
Disha Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

They were known for their ludicrous satisfaction .

After seeing their policy abused too many times, LL Bean now offers a much more reasonable 1 year satisfaction guarantee – still one of the most generous on the market.

Regards, Disha singh

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