Subject: Tech Support Candidate - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 09:01:47 -0400

| | Tech Support Test

Name | Rohit Sharma
E-mail | [email-masked]
Phone Number | (+91) 9971983989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
office 365, Exchange server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Blueberry IT Consulting | office 365 consultant | 20/12/2021 | 46000
Previous Employer 1 | Pyramid IT Consulting | System Executive | 30/07/2020 | 24500
Previous Employer 2 | SMK Infosolution | Desktop Engineer | 26/05/2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a single website is not working, that means internet is working fine and the problem is with only one website, and in that case, I will try to switch the browser to see whether it is working or not.
if On another browser as well the mentioned site is not working, I will check if the site is up or not.
Sometimes the site DNS address changes and the address that is already saved in our local DNS cache usually routes and loops the destination and in that case, I will delete the local DNS cache with a command called flush DNS (ipconfig /flushdns).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we need to switch on the Bluetooth speaker.
2. After that, we need to enable the Bluetooth in both devices.
3. After enabling the Bluetooth on both devices we need to search the Bluetooth speaker on our mobile phone's Bluetooth option.
4.we need to find out the name of Bluetooth speaker in the available device of our phone and then after tapping on the name we have to tap on connect or pair.
5. Once we tap on the option called "connect" or "pair", the mobile device will connect to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

As in all my previous organization, I was engaged with endpoint support, I got to know a lot of things about a customer psychology.
All they need is, a spontaneous resolution to avoid the downtime and in such scenario I think I am a perfect match as in past four years I have managed many types of customers. Like - an irate customer, worried customer, customer with good technical skills, customer with no technical skills.

I am a self dependent person who is very good in researches and in such scenario I think I will be able to solve all the queries of the customer of different moods.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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