Subject: Tech Support Candidate - Shifan Ahmed
From: Shifan Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 03:43:45 -0400

| | Tech Support Test

Name | Shifan Ahmed
E-mail | [email-masked]
Phone Number | (+91) 7985290724
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 120
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Softwares

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum UHG | IT Analyst | NA | 28900
Previous Employer 1 | Paytm Payments bank Limited | IT Associate | 20-July-2021 | 17827
Previous Employer 2 | InterfacePro Webtech Pvt Ltd | IT Associate | 5-Jan-2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of All I check the internet if it is not limited.
Then I check for other page to Open.
Also I check the same page in mobile to open of it is not gone from server end.
Third I restart my browser, try to change browser and open it.
Then I clear all the cache and cookies from internet options.
Then I reset settings of my browser.
Issue will resolve till these steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth.
Turn on device.
If required, switch the device to pairing mode.
Then from mobile search and pair the device.
Then it will connect after pairing.

What according to you makes you a good candidate for customer service or technical support job? | I am good at technical support, and i want to grow up a career in that management and technical services.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |