Subject: English Language Test - Kunal kumar
From: Kunal kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 03:14:15 -0400

| | Foreign Language Screening Test

Name | Kunal kumar    /  (91) 9870477372    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mam

I hope you are good you have placed one order with us  and your order is on the way but due to some issue your order is delay because your address as per the courier is wrong so we cant find your home .our delivery boy reached the address but no one was there so we are request you please send the correct address and please contact our delivery boy becasue he is calling you but your mobile number is not connecting ..and if you have any doubt please call us we will help you ..

Thanks & Regards

Kunal
9870477372
customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul Sir

I hope you are fine First of all We are very sorry for inconvenience and you to know we take customer happiness very seriously. we've researched the matter and have come up with a resolution and please don't mind if you send the picture of cabinet so we can do properly work on situation. We will send our coordinator to resolve the problem .

If you have any issue or something else please contact us ..

Sincerly

Kunal
9870477372
customer support executive

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