Subject: English Language Test - Rahul Bishwakarma
From: Rahul Bishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 01:37:48 -0400

| | Foreign Language Screening Test

Name | Rahul Bishwakarma    /  (91) 9999282187    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Ma'am,

Hope you are doing well.

Sorry for the inconvenience caused to you.

Sir/Ma'am as we can see in our system that your order is out for delivery but our delivery partner is unable to locate your address, I would like to request you kindly confirm me your correct address so that our delivery partner can deliver the product.

You can send your correct address at [email-masked] or you can call us at 9999999999

Thank you.

Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Ma'am,

Hope you are doing well.

Sorry for the inconvenience caused to you. I will definitely help you out.

Sir/Ma'am if you are not happy with the product you can return the product with its original packaging and bill our team will inspect the item and all the necessary items, if all the check list meets the requirement you will definitely get an exchange or refund whatever is best. I would like to request you to kindly go to the website and apply for return so the our team can visit your place.

Thank you for shopping with us. Have a nice day.

Regards,

| |