Subject: Daily performance summary for LiveSalesman team for Apr 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 09:06:51 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 16 | 0 | 0 | 16
Md Yahya | 0 | 3 | 0 | 0 | 3
Rozan hani Abdelraziq | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 3 | 9 | 0 | 12
Jaber Almarri | 0 | 2 | 40 | 0 | 42
Mohad Kmali | 0 | 8 | 11 | 7 | 26
Abdullah Abuthnain | 0 | 1 | 87 | 0 | 88
Rayan Suliman | 0 | 0 | 30 | 0 | 30
Ali hazzaa | 0 | 4 | 19 | 0 | 23
Ali Alsareti | 0 | 5 | 0 | 0 | 5
Doaa Almutawa | 0 | 0 | 3 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 13 | 0 | 0 | 13
Abdallah Ahemad | 0 | 31 | 0 | 0 | 31
Ali Ibraheem | 0 | 1 | 0 | 0 | 1
Faisal Abdullah | 0 | 7 | 0 | 0 | 7
Khaled Sufian | 0 | 7 | 0 | 0 | 7
Mohiuddin Lsm | 0 | 7 | 0 | 0 | 7
Grand Total | 0 | 108 | 199 | 7 | 314

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 9
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 12
| | Delayed Delivery (Furniture) | 7
| | Delivery Status | 7
| Product Complaint | Complaint within Warranty | 3
Customer Services Total | | | 42
No Answer | (blank) | (blank) | 2
| No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 4
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Store Availability | 1
| Product Related | (blank) | 23
PreSales Total | | | 26
Grand Total | | | 72

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 2 | 0 | 0 | 0 | 2
Grand Total | 0 | 0 | 2 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 0 | 1 | 1 | 5 | 29 | 38
Malek Hosan | 0 | 0 | 0 | 2 | 5 | 19 | 26
Mohiuddin Lsm | 0 | 5 | 5 | 6 | 7 | 10 | 33
Ali Ibraheem | 0 | 0 | 0 | 0 | 2 | 6 | 8
Naji Shabanh | 10 | 0 | 2 | 4 | 7 | 8 | 31
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 3 | 4
Doaa Almutawa | 17 | 23 | 7 | 7 | 4 | 4 | 62
Asma Alotaibi | 9 | 4 | 3 | 10 | 2 | 3 | 31
Rayan Suliman | 0 | 0 | 2 | 1 | 2 | 8 | 13
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 3 | 4
Abdallah Ahemad | 10 | 3 | 5 | 6 | 3 | 2 | 29
! Hassan Saeed | 2 | 6 | 0 | 0 | 1 | 2 | 11
Mohad Kmali | 12 | 3 | 2 | 2 | 2 | 1 | 22
Jaber Almarri | 0 | 2 | 0 | 4 | 4 | 1 | 11
Abdullah Abuthnain | 1 | 0 | 0 | 0 | 3 | 0 | 4
Khaled Sufian | 3 | 3 | 3 | 2 | 1 | 0 | 12
Abdullah Otaibi | 3 | 1 | 0 | 0 | 1 | 0 | 5
Faisal Abdullah | 0 | 4 | 5 | 3 | 0 | 0 | 12
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sultan Motawa | 1 | 2 | 4 | 2 | 0 | 0 | 9
Ali Alsareti | 0 | 0 | 1 | 0 | 0 | 0 | 1
Md Yahya | 1 | 0 | 0 | 0 | 0 | 0 | 1
taher Mohammad | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 74 | 56 | 40 | 51 | 51 | 99 | 371

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 4 | 3 | 2 | 0 | 7 | 17
Naji Shabanh | 1 | 1 | 0 | 0 | 1 | 1 | 4
Ali hazzaa | 13 | 1 | 1 | 1 | 1 | 7 | 24
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 18 | 2 | 4 | 4 | 0 | 2 | 30
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 1 | 5 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 4 | 3 | 8 | 1 | 0 | 1 | 17
Mohad Kmali | 6 | 3 | 1 | 2 | 3 | 0 | 15
Abdallah Ahemad | 4 | 0 | 2 | 2 | 0 | 0 | 8
Asma Alotaibi | 2 | 4 | 0 | 2 | 0 | 0 | 8
Doaa Almutawa | 2 | 1 | 0 | 1 | 0 | 0 | 4
Abdullah Abuthnain | 0 | 2 | 0 | 3 | 0 | 0 | 5
Jaber Almarri | 2 | 0 | 2 | 2 | 0 | 0 | 6
! Hassan Saeed | 18 | 11 | 3 | 2 | 0 | 0 | 34
Khaled Sufian | 9 | 11 | 1 | 0 | 0 | 0 | 21
Abdullah Otaibi | 2 | 5 | 0 | 0 | 0 | 0 | 7
Ali Alsareti | 8 | 3 | 0 | 0 | 0 | 0 | 11
taher Mohammad | 20 | 4 | 0 | 0 | 0 | 0 | 24
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Faisal Abdullah | 8 | 0 | 0 | 0 | 0 | 0 | 8
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Md Yahya | 3 | 0 | 0 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 127 | 55 | 25 | 23 | 6 | 25 | 261

Please feel free to reach out for any further clarifications.