Subject: Daily performance summary for LiveSalesman team for Apr 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 09:05:24 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 11 | 1 | 9 | 0 | 6 | 27
Aws Adra | 0 | 4 | 16 | 0 | 0 | 20
Raghwendra Pratap Singh | 0 | 3 | 38 | 0 | 4 | 45
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Rozan hani Abdelraziq | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Alsareti | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 13 | 1 | 22 | 1 | 0 | 37
Ankit Kumar | 2 | 4 | 20 | 0 | 0 | 26
Mohammed Ali | 9 | 0 | 0 | 0 | 10 | 19
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 11 | 0 | 0 | 14
Abu Sufian | 0 | 11 | 43 | 0 | 0 | 54
Ahmed Omer | 0 | 11 | 26 | 0 | 0 | 37
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 2 | 24 | 0 | 5 | 31
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 38 | 38 | 209 | 1 | 25 | 311

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 24
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 7
| | Delivery Status | 28
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Delay collection | 1
| | Return Request Initiation | 2
Customer Services Total | | | 73
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 1
| | Promo Code | 1
| | Store Availability | 6
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 62
PreSales Total | | | 74
Grand Total | | | 154

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 5 | 0 | 0 | 1 | 0 | 12
Jok Kuol | 13 | 11 | 0 | 0 | 1 | 0 | 25
Mohammed Ali | 2 | 0 | 1 | 0 | 0 | 0 | 3
Ankit Kumar | 7 | 0 | 0 | 0 | 0 | 0 | 7
Amir Aziz | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 33 | 17 | 1 | 0 | 2 | 0 | 53

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 2 | 1 | 0 | 5 | 3 | 14
Waseem Ahemad . Khan | 8 | 1 | 2 | 2 | 1 | 7 | 21
Ankit Kumar | 8 | 1 | 0 | 3 | 2 | 8 | 22
Abu Sufian | 9 | 3 | 1 | 2 | 3 | 3 | 21
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ahmed Omer | 13 | 9 | 5 | 9 | 4 | 5 | 45
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 3 | 4
Aws Adra | 8 | 3 | 0 | 0 | 0 | 1 | 12
Jok Kuol | 2 | 1 | 1 | 2 | 1 | 0 | 7
Raghwendra Pratap Singh | 2 | 2 | 0 | 1 | 1 | 0 | 6
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 54 | 23 | 10 | 19 | 17 | 33 | 156

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 7 | 8
Ahmed Omer | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 3 | 1 | 0 | 0 | 2 | 3 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 0 | 1 | 0 | 1 | 0 | 1 | 3
Jok Kuol | 9 | 2 | 0 | 4 | 2 | 0 | 17
Waseem Ahemad . Khan | 6 | 1 | 1 | 1 | 0 | 0 | 9
Aws Adra | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 2 | 1 | 0 | 1 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 7 | 1 | 8 | 4 | 13 | 56

Please feel free to reach out for any further clarifications.