Subject: English Language Test - Chandan Tiwari
From: Chandan Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 11:22:29 -0400

| | Foreign Language Screening Test

Name | Chandan Tiwari    /  (+91) 7277164997    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi.
Dear Customer you have ordered the hand bag on 24 th march 2021. And our courier partner tried to deliver you but your address was incompleted/wrong so please contact to the our helpline no. For further Queries

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Sorry for inconvenience , Your ticket has been raised and your ticket no. is ***"****56** , our team will be contact you within 24 houri
Thank you !

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