Subject: English Language Test - Varsha Sahu
From: Varsha Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 10:54:22 -0400

| | Foreign Language Screening Test

Name | Varsha Sahu    /  (0522) 7752899316    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Greetings of the day,

Hope you are doing well We received your email regarding status of your order.
Let you know ma'am that our courier tried to reach you but your address was showing wrong that's why he is unable to  deliver your order.
Ma'am **** this the courier contact no. You can contact him.
Or you can correct your address in company website for future reference.
Sorry for the inconveniences.

Have a nice day.

Thank you,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Greetings of the day,

Hope you are doing well, We received a application for the return/replaced. Let me know you sir as per our companies policy the return period is of 14 days.
According to our records your product has delivered and installed before 14 days and at the Time of delivery the products was not damaged and no scratches on that.
So sorry sir we can't do anything with this. As per our policy our return period has over.

If you anything else you can contact us back.

Thank you,

| |