Subject: HFL Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 7 Apr 2022 05:27:10 -0700 (MST)

Chat transcript : 

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11:20 AM 
Visitor 62790317 has joined. 
Visitor 6279031711:20 AM 
how many capsules are per bottle 
Visitor 62790317 has changed their email address to [email-masked]. 
Visitor 62790317 has changed their name to Sakariye Qalib. 
Sakariye Qalib11:20 AM 
hello 
11:20 AM 
Brandon has joined. 
Brandon11:20 AM 
Welcome to our live chat support. How can I assist you today? 
Sakariye Qalib11:21 AM 
i was asking about alpha viril 
how any capsules the bottle contains, 
Brandon11:21 AM 
There are 90 "extra strength" capsules in each bottle of AlphaViril®. A bottle typically lasts about a month. Female users need a lower dosage and a bottle can last them 2-3 months. 
Sakariye Qalib11:22 AM 
how capsules i should take per day 
Brandon11:24 AM 
You can take 2 capsules every day 
one in the morning and one at night 
Sakariye Qalib11:25 AM 
what about the side effect. 
Brandon11:26 AM 
Please refer this page to find all the ingredients found in AlphaViril™. 

http://www.alphaviril.com/sub/ingredients.php 
Sakariye Qalib11:26 AM 
ok thanks 
Brandon11:27 AM 
Would you like to place an order today? 
Brandon11:29 AM 
Are we still connected? 
Brandon11:32 AM 
It appears that you may be otherwise occupied, so I do need to bring this Chat to an end. However, if you have any further questions, please do not hesitate to return to Chat. 
11:32 AM 
Brandon has left. 
11:59 AM 
Sakariye Qalib has left. 

Audit Feedback: Please check the no. of pills in the website as per the product for which the customer is asking, in AV no. of pills is 80. Make sure you cross-check things even if you know about them. Also for the dosage please refer the customer to the website link for example for AV the link would be:https://my.4hfl.com/alphaviril/. For side effects in the website it is mentioned : Contains natural, [ https://ssi.4hfl.com/sub/ingredients.php?p=av&pop=y | patented ingredients ] ; No drug side-effects. Also in KB we have document for side effects which you can use to answer based on customer's query/question : https://lsmindia.freshdesk.com/support/solutions/articles/9896-are-there-any-side-effects-. Please do not hurry, check the details make sure it is correct, and if time is needed place the customer on hold/advise him to allow some time to check the details, answers need to be specific and to the point. 

Thanks and Regards 
Amit