Subject: English Language Test - Simran Raheja
From: Simran Raheja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 08:06:46 -0400

| | Foreign Language Screening Test

Name | Simran Raheja    /  (251001) 7302930540    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for bringing this issue to our attention. We apologise that your order hasn't arrived yet.

We would like to inform you that based on the shipping address information available at the moment, one of our delivery executive tried to deliver the product but the address provided was wrong. We request you to please provide us with the correct address and we'll try to deliver it to you within 3-4 days. To make your shopping experience seamless, I have included a 10 % coupon with our email for your next purchase.

Sincerely,
Simran Raheja

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

We are sorry to learn that the TV Cabinet you purchased from our website is defective.  Generally, we make sure that each product we sell is checked and well tested for quality before being sent to the customer. However, sometimes a product may get damaged while on it's way to the customer. In such cases too , the responsibility falls on us.

We have a replacement or full refund policy for products that do not match quality standards. So , rest assured we will provide you a quality TV Cabinet as a replacement or refund the entire amount. Please let us know however you wish to proceed.

The delivery executive will collect the defective piece within 2 days. We regret the inconvenience caused. I have included a 10 % coupon with our email for your next purchase.

Thanks for bringing this issue to our attention and we hope to provide you with a better shopping experience next time.

Sincerely
Simran Raheja

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