Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 7 Apr 2022 04:52:46 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R9YXPD4FAO (Jason ): Chat was handled very well, collected lead generation details to arrange a callback from our expert vacation planner as per the process and answered customer's queries as well. 

Chat ID: R90X2ISDYN (Harsh ): Chat was handled perfectly well and as per process guidelines, collected lead generation details to arrange a callback from our expert vacation planner and answered customer's queries as well. 

Chat ID: R92XQU905Q (Jason ): Incomplete chat, customer was browsing to see available trips for 2023 and was still in the process of finalizing before planning a trip and that seems to be the reason he did not responded to our lead generation questions, need to understand the situation the customer is in and respond accordingly. 

Chat ID: R93X2V1SK7 (Jason ): Same customer as per the previous chat contacted again as he found the ideal trip that he was looking for. He did not responded to all the questions maybe because he wanted to discuss the details with expert vacation planner as he was looking for a price quote for single person and would plan it accordingly/his budget. 

No missed/abandoned chats. 

Thanks and Regards 
Amit