Subject: English Language Test - Vikhyat Gupta
From: Vikhyat Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 07:37:01 -0400

| | Foreign Language Screening Test

Name | Vikhyat Gupta    /  (91) 8178592123    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry, for the trouble faced by you, I can understand your concern and feel your pain which you must be going through,
I would request you to please allow me some time to check the problem with the delivery partener and I will come back to you within the 2 working days.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I can understand your concern and I deeply apologies for the situation you are facing right now, and I have raised the issue with the concerned team and they wi get back to you in a short period kf time over a phone call.

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