Subject: Re: Steer co data - March
From: Ashish Dabral <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Date: Thu, 7 Apr 2022 01:55:48 -0700 (MST)

Hi Murtaza, 

Here you go. 

Regards, 
Ashish Dabral 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, April 6, 2022 12:18:07 PM 
Subject: Steer co data - March 

Hi Ashish, 

Ecom count :- 

	

Order Location 	

March Total 	

Avg : L3 months Jan - Mar 	

YTD 

UAE 	

20,685 	

17,904 	

174,642 

B&M count :- 

	

Order Location 	

March Total 	

Avg : L 3 months Dec - Feb 	

YTD 

UAE 	

MTD March 79K 	

Average 76K 	

YTD March – 686K 

YTD March Aveg – 76K 

NPS :- 

	

Months 	

NPS post checkout 	

NPS post delivery 

Mar’ 2022 	

57.2 	

25.1 

Avg. L3M (Jan to Mar ) 	

52.9 	

16.1 

YTD Mar’22 	

54.9 	

20.9 

Crystel Data :- 

	

UAE 	

Volume 	

Interaction to Order Ratio 	

Call to Order Ratio 	

Email to Order ratio 	

Chat to Order ratio 	

Calls SLA % 	

Calls 	

Average Handling time 	

Cost per contact 	

NPS post checkout 	

NPS post delivery 

Abandon % 	

Call (sec) 	

Email 	

Chat (sec) 

Target 	

- 	

- 	

- 	

- 	

- 	

80% 	

20% 	

00:30 	

24h 	

00:30 	

04:00 	

50 	

50 

Mar’22 	

	

11300 	

	

90% 	

2% 	

00:12 	

	

:04:50 	

	

	

Avg. L3M (Dec to Feb ) 	

	

35199 	

	

88% 	

2% 	

00:13 	

	

:05:00 	

	

	

YTD Mar’22 	

	

156660 	

	

88% 	

2% 	

00:13 	

	

:04:51 	

	

	

UAE 	

No of calls 	

Percentage 

HBU_Del_Ar 	

6457 	

	

HBU_Stores Inf_Ar 	

1995 	

	

HBU_Sales_Ar 	

210 	

	

HBU_Comp_Ar 	

5496 	

	

HBU_Ecom_Ar 	

3136 	

	

HBU_Del_En 	

8429 	

	

HBU_Stores Inf_En 	

313 	

	

HBU_Sales_En 	

321 	

	

HBU_Comp_En 	

6340 	

	

HBU_Ecom_En 	

2502 	

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