Subject: Daily performance summary for LiveSalesman team for Apr 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 09:06:05 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 4 | 64 | 0 | 68
Md Yahya | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 0 | 1 | 28 | 1 | 30
Amir Aziz | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 8 | 14 | 2 | 24
taher Mohammad | 0 | 2 | 0 | 0 | 2
Mohad Kmali | 0 | 2 | 14 | 3 | 19
Rayan Suliman | 0 | 1 | 33 | 0 | 34
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 19 | 153 | 7 | 179

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 5
| | Day of Delivery - Status | 12
| | Delayed Delivery (Furniture) | 6
Customer Services Total | | | 23
No Answer | No Answer | (blank) | 3
No Answer Total | | | 3
PreSales | Other Enquiry | (blank) | 1
| | Store Location | 1
| Product Related | (blank) | 25
PreSales Total | | | 27
Grand Total | | | 53

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 0 | 1 | 1 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 0 | 1 | 2 | 10 | 27 | 41
Malek Hosan | 0 | 0 | 0 | 3 | 5 | 19 | 27
! Hassan Saeed | 2 | 6 | 0 | 1 | 1 | 3 | 13
Mohiuddin Lsm | 4 | 3 | 6 | 5 | 6 | 8 | 32
Ali Ibraheem | 0 | 0 | 0 | 0 | 3 | 5 | 8
Naji Shabanh | 6 | 3 | 0 | 9 | 3 | 9 | 30
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 3 | 4
Doaa Almutawa | 25 | 14 | 6 | 3 | 3 | 4 | 55
Asma Alotaibi | 2 | 2 | 6 | 7 | 2 | 3 | 22
Rayan Suliman | 0 | 0 | 2 | 3 | 4 | 8 | 17
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 2 | 3
Abdallah Ahemad | 7 | 2 | 2 | 6 | 3 | 2 | 22
Mohad Kmali | 6 | 4 | 3 | 1 | 2 | 1 | 17
Jaber Almarri | 0 | 2 | 1 | 7 | 1 | 1 | 12
Abdullah Abuthnain | 0 | 0 | 0 | 3 | 1 | 0 | 4
Khaled Sufian | 4 | 6 | 0 | 2 | 1 | 0 | 13
Abdullah Otaibi | 3 | 1 | 0 | 1 | 1 | 0 | 6
Faisal Abdullah | 1 | 4 | 6 | 1 | 0 | 0 | 12
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sultan Motawa | 3 | 4 | 1 | 1 | 0 | 0 | 9
Md Yahya | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 65 | 51 | 34 | 57 | 47 | 95 | 349

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 5 | 6 | 1 | 1 | 0 | 7 | 20
Naji Shabanh | 0 | 2 | 0 | 0 | 1 | 1 | 4
Ali hazzaa | 10 | 0 | 3 | 1 | 1 | 6 | 21
Mohiuddin Lsm | 2 | 5 | 2 | 4 | 0 | 3 | 16
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 3 | 3 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 7 | 5 | 2 | 1 | 0 | 1 | 16
Rayan Suliman | 2 | 1 | 0 | 0 | 0 | 1 | 4
Mohad Kmali | 1 | 2 | 2 | 2 | 1 | 0 | 8
Abdallah Ahemad | 3 | 3 | 0 | 2 | 0 | 0 | 8
Asma Alotaibi | 6 | 1 | 0 | 2 | 0 | 0 | 9
Doaa Almutawa | 3 | 0 | 0 | 1 | 0 | 0 | 4
Abdullah Abuthnain | 6 | 0 | 4 | 0 | 0 | 0 | 10
Jaber Almarri | 0 | 0 | 4 | 0 | 0 | 0 | 4
! Hassan Saeed | 14 | 8 | 2 | 0 | 0 | 0 | 24
Ali Alsareti | 7 | 1 | 1 | 0 | 0 | 0 | 9
Khaled Sufian | 10 | 11 | 0 | 0 | 0 | 0 | 21
Abdullah Otaibi | 4 | 2 | 0 | 0 | 0 | 0 | 6
taher Mohammad | 6 | 0 | 0 | 0 | 0 | 0 | 6
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Faisal Abdullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Md Yahya | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 91 | 47 | 21 | 15 | 6 | 23 | 203

Please feel free to reach out for any further clarifications.