Subject: Daily performance summary for LiveSalesman team for Apr 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 09:01:37 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 3 | 0 | 3 | 0 | 7 | 13
Raghwendra Pratap Singh | 0 | 1 | 20 | 0 | 1 | 22
Aws Adra | 0 | 1 | 16 | 0 | 1 | 18
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 7 | 2 | 39 | 0 | 9 | 57

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Product Complaint | Complaint within Warranty | 1
Customer Services Total | | | 1
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | Other Enquiry | Store Availability | 1
| Product Related | Product Specification | 2
PreSales Total | | | 3
Grand Total | | | 6

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 7 | 3 | 0 | 0 | 1 | 0 | 11
Jok Kuol | 9 | 6 | 0 | 0 | 1 | 0 | 16
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 5 | 0 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 24 | 9 | 1 | 0 | 2 | 0 | 36

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 4 | 8 | 1 | 3 | 2 | 5 | 23
Alhamzi Mohammed | 4 | 1 | 0 | 0 | 6 | 2 | 13
Ankit Kumar | 4 | 2 | 2 | 2 | 3 | 8 | 21
Abu Sufian | 7 | 4 | 0 | 4 | 2 | 3 | 20
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ahmed Omer | 7 | 7 | 8 | 3 | 4 | 4 | 33
Mohammed Ali | 1 | 1 | 0 | 1 | 0 | 2 | 5
Aws Adra | 4 | 1 | 0 | 0 | 0 | 1 | 6
Jok Kuol | 3 | 1 | 0 | 4 | 0 | 0 | 8
Raghwendra Pratap Singh | 3 | 0 | 0 | 1 | 0 | 0 | 4
Grand Total | 37 | 25 | 11 | 18 | 17 | 28 | 136

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 7 | 8
Ankit Kumar | 3 | 2 | 0 | 0 | 2 | 3 | 10
Raghwendra Pratap Singh | 1 | 0 | 0 | 1 | 1 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 6 | 1 | 1 | 2 | 2 | 0 | 12
Waseem Ahemad . Khan | 4 | 1 | 3 | 1 | 0 | 0 | 9
Aws Adra | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 21 | 4 | 4 | 5 | 6 | 10 | 50

Please feel free to reach out for any further clarifications.