Subject: English Language Test - Mohammed Sarfarzuddin
From: Mohammed Sarfarzuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Apr 2022 06:44:53 -0400

| | Foreign Language Screening Test

Name | Mohammed Sarfarzuddin    /  (91) 9891670583    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Abc,

Hope you are doing well. This email is in reference to the order no#1234 placed 14 days before. We are sorry to inform you that this order was not able to get delivered due to incorrect address mentioned at your side while placing this order on the app. We can completely understand your disappointment of not receiving your package on time. However, this minor mistake is the reason your package is delayed. We all do errors which is absolutely fine at some point of life. The order was shipped the same day when we got the request from you and even courier boy tried delivering the package on the same address which was mentioned on the package but the address doesn't exit. I would request you to need not to worry. To make it right for you I will recommend you to share the correct address so that order can be delivered on priority basis. Apologies for the inconvenienced caused.

Feel free to connect for further assistance.

Thanks and Regards
Sarfaraz
Customer care consultant.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

I'm sorry to know that the cabinet which you purchased came with lot of scratches. I can completely understand your disappointment. If I would have been in your place then I would have also reacted in the same manner. Its your hard earn money and for us every customer is valuable. Its not because of the money which he has spent on purchasing with us but its because of the trust which customer shows. We value the feedback of yours and every voice counts.

I would request you need not to worry. To make it right for you we will be providing the replacement of the same cabinet which you will get by today it self. Hope it helps.

Sorry for the inconvenience caused. Feel free to connect with us for further assistance.

Thanks and Regards
sarfaraz

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