Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 6 Apr 2022 03:39:51 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R9OVNX7VHK (Harsh ): Chat was handled pretty well, the customer provided all the detailed plans and the places that he would visit along with an itinerary and dates, collected lead generation details to arrange a callback from our expert vacation planner as per the process and answered customer's queries as well. 

Chat ID: R9OVQYJBV5 (Harsh ): Incomplete chat, customer left the chat after asking a few questions however did not respond to lead generation questions. 

Chat ID: R9PV0ZZQ92 (Harsh ): Chat was handled absolutely well and as per process guidelines, lead generation details were collected to arrange a callback from our expert vacation planner and answered customer's queries as well. 

Chat ID: R9QW46UGRD (Harsh ): Chat was handled very well however the customer did not had enough time and mentioned he would contact us again tomorrow as he did not provide the lead generation details required to arrange cb from the expert vacation planner. 

Chat ID: R9RWZIFFWE (Anish ): Chat was handled well and answered the customer's queries and gathered lead generation details however missed to ask/confirm the destinations where the customer was looking to plan a vacation and the number of travelers for the tour and when was he expecting to plan the tour (dates). 

No missed/abandoned chats. 

Thanks and Regards 
Amit