Subject: English Language Test - Karandeep Luthra
From: Karandeep Luthra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Apr 2022 06:02:31 -0400

| | Foreign Language Screening Test

Name | Karandeep Luthra    /  (91) 7000894655    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello (customer name),

We are really sorry for the inconvenience, as per i can check that your order is already in out for delivery stage but the mailing address that you mentioned is not valid please check and update it so that you will not face any issue further.

Thanks regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello (customer name),

I hope you are doing well, we are really sorry for the inconvenience and i assure you that we will start working on this and fix this scratches issue very soon.

Thank you for understanding
Your regards

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