Subject: English Language Test - Abdul Rahman
From: Abdul Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Apr 2022 05:15:00 -0400

| | Foreign Language Screening Test

Name | Abdul Rahman     /  (+91) 8968709677    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings
We sincerely regret the inconvenience caused by the delay.
babyshop.com has received your complaint and we are working on it, while we contact the courier company we would like you to know that your shipment was dispatched and hand over to the courier on the same day, however the courier tried to deliver the order at your address, unfortunately, due to a technical issue your address isn't showing correctly. Kindly provide us with the delivery address again so that we can proceed with the same

Thank you so much for your ,patients
Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We extremely regret the inconvenience caused by us.
I've forwarded your request to the concerned department and they are already working on your case
Note that the process may take some time as it may take 7 - 12 working days.

You may apply for a refund or an exchange
Please inform us of the option that you would like to opt.

Thank you

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