Subject: Fw: Live Chat
From: Saurabh Dadu <[email-masked]>
To: Aniyam Developer <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 6 Apr 2022 08:34:17 +0000

Conversation with Zendesk Support:

So this will most likely need to be something that you will want to have your developers assist you with. But removing the department option is only available via API.

Here is the document that they will want to refer to when removing it, https://developer.zendesk.com/api-reference/widget/settings/?_ga=2.192474786.962840593.1647954630-985370010.1647625670#departments.enabled ;

But this article will be of assistance in doing a basic walk through, https://support.zendesk.com/hc/en-us/articles/4408887397018-Can-I-hide-the-department-field-on-the-pre-chat-form- ;

This is certainly something you will want to be familiar with so that way nothing gets messed up. If you are not familiar with making API calls you'll want to learn how to do that first. I personally use postman so here is a link to teach you a bit about how to make a call. https://learning.postman.com/docs/getting-started/sending-the-first-request/ Beyond that you will most likely want to book an expert help session if you are needing more assistance.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203