Subject: Tech Support Candidate - Gedela Ganesh
From: Gedela Ganesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Apr 2022 01:54:19 -0400

| | Tech Support Test

Name | Gedela Ganesh
E-mail | [email-masked]
Phone Number | (535001) 6301429152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vizianagarm
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Artifical intelligence

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imerit | Delivery Executive | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have to follow steps
Identify the problem
Identify the solution to that problem
Test hypotesis
Define action plan
Implement action plan
Problem resolution
Create a post matrum report
When you want to open a site first we have to open browser than we have to type a website to search according to that we have to follow instructions

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put the speaker in pairing mode switch on the speakers and long press the Bluetooth in the device switch on bluetooth on mobile phone go to settings in your phone and select the Bluetooth settings option wait for the phone to connect
What according to you makes you a good candidate for customer service or technical support job? | Detail aknowledge about a product or services offered effictive communication skills patience to listen customer good  sense of humour
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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