Subject: Daily performance summary for LiveSalesman team for Apr 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Apr 2022 09:02:48 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 4 | 36 | 0 | 5 | 45
Raghwendra Pratap Singh | 0 | 2 | 35 | 0 | 5 | 42
Ali Alsareti | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 8 | 5 | 36 | 0 | 7 | 56
Malek Hosan | 11 | 0 | 0 | 0 | 0 | 11
Mohammed Ali | 3 | 2 | 12 | 0 | 0 | 17
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 4 | 0 | 4 | 9 | 0 | 17
Jok Kuol | 8 | 5 | 35 | 0 | 1 | 49
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 7 | 29 | 0 | 16 | 52
Abu Sufian | 0 | 13 | 41 | 0 | 0 | 54
Alhamzi Mohammed | 0 | 7 | 31 | 0 | 0 | 38
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 34 | 45 | 259 | 9 | 35 | 382

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 30
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 13
| | Delivery Status | 47
| | Missing items\parts | 1
| | Reschedule Delivery | 4
| | Wrong commitments | 2
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 5
| Refunds and Cancelations | Delay collection | 1
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 113
Mattress Related | (blank) | (blank) | 1
| Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 15
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 1
| | Combo | 3
| | Pricing | 3
| | Product Specification | 74
PreSales Total | | | 109
Grand Total | | | 225

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 11 | 0 | 0 | 0 | 1 | 0 | 12
Jok Kuol | 17 | 0 | 0 | 0 | 1 | 0 | 18
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 35 | 1 | 0 | 0 | 2 | 0 | 38

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 11 | 9 | 4 | 2 | 2 | 5 | 33
Alhamzi Mohammed | 9 | 1 | 0 | 2 | 4 | 2 | 18
Ankit Kumar | 8 | 1 | 2 | 4 | 3 | 9 | 27
Abu Sufian | 16 | 2 | 0 | 4 | 3 | 3 | 28
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ahmed Omer | 17 | 6 | 7 | 4 | 4 | 7 | 45
Mohammed Ali | 4 | 1 | 0 | 1 | 0 | 2 | 8
Aws Adra | 8 | 0 | 0 | 0 | 0 | 1 | 9
Jok Kuol | 7 | 1 | 2 | 3 | 0 | 0 | 13
Raghwendra Pratap Singh | 5 | 0 | 0 | 2 | 0 | 0 | 7
Grand Total | 85 | 21 | 15 | 22 | 16 | 32 | 191

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ahmed Omer | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1 | 1 | 3
Ankit Kumar | 6 | 0 | 0 | 1 | 2 | 3 | 12
Waseem Ahemad . Khan | 8 | 2 | 4 | 1 | 0 | 1 | 16
Jok Kuol | 3 | 2 | 1 | 4 | 0 | 1 | 11
Raghwendra Pratap Singh | 2 | 0 | 0 | 1 | 2 | 0 | 5
Mohammed Ali | 4 | 1 | 0 | 0 | 0 | 0 | 5
Aws Adra | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 27 | 5 | 5 | 7 | 5 | 14 | 63

Please feel free to reach out for any further clarifications.