Subject: Re: Zendesk error DSEA form
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: saurabh <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Tue, 5 Apr 2022 04:47:31 -0700 (MST)

Hello Heta, 

These changes have been made. Please let me know if there are any questions 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, March 30, 2022 9:55:41 PM 
Subject: RE: Zendesk error DSEA form 

Hi Saurabh, 

The changes mentioned below by Sara were made and the error is not visible anymore on the right side in Zendesk. 

However now the webform fields changed to incorrect ones again and a ticket still can’t be submitted from the webform: [ https://dseaaudio.zendesk.com/hc/en-us/requests | https://dseaaudio.zendesk.com/hc/en-us/requests ] 

The correct fields in the webform should be: 

a) English 

Submit a request (title) 

Name 

Email address 

Country 

Product 

Subject 

Description 

Attachments 

b) German 

Anfrage einreichen (title) 

Name 

E-Mail-Adresse 

Land 

Produkt 

Betreff 

Beschreibung 

Anhänge 

c) French 

Envoyer une demande (title) 

Nom 

Adresse e-mail 

Pays 

Produit 

Sujet 

Description 

Pièces jointes 

Could you please check this again? 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio ] [ https://www.linkedin.com/company/eposaudio ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] 

From: Saurabh Dadu <[email-masked]> 
Sent: 29. marts 2022 12:31 
To: Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: Re: Zendesk error DSEA form 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Checking 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 29 March 2022 3:59 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Zendesk error DSEA form 

Hi Saurabh, 

Please also check the webform [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdseaaudio.zendesk.com%2Fhc%2Fen-us%2Frequests&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098056772%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=VXCHjTqIAGjXAfS1Fxjd8lXTMhttBtzkC5%2B1ik8V8Ro%3D&reserved=0 | 
https://dseaaudio.zendesk.com/hc/en-us/requests ] . Submitting a ticket from it is not possible. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098056772%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=36p3wC6euQe%2Bs0chNpyy6aZDqShVizav%2BkRdmJjRkSI%3D&reserved=0 ] 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098056772%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=dqhAHqXswuJyxQTqaxFUStSiys6Ysz2IRYF7Mbhn2w0%3D&reserved=0 | eposaudio.com ] · Follow us here 	

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From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 28. marts 2022 20:15 
To: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Zendesk error DSEA form 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Sara, 

Will look at this tomorrow. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 28 March 2022 8:22 PM 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Zendesk error DSEA form 

Hi Ashish and Saurabh, 

Can you please look into the errors we have on Dsea form? 

    * On the left side, we must delete “Dseaaudion xx” 
    * On the left side, we need to edit the name of the from “Desea” to Dsea 
    * What is the Red error we see on the right side? 

Thank you! 

	

Best regards 

Sara Aknooni (SRAK) 
Team Manager Global Support, Global Support& Service 
+45 4470 0124 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=wDdwlNdzD4ldY%2B1SGyP%2FxEaMSHZz2NZ%2F68HM6b%2FEG8I%3D&reserved=0 ] 

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From: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 28, 2022 3:55 PM 
To: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Zendesk error DSEA form 

Hi Sara, 

Here is a screenshot of the Zendesk error with the DSEA form and the duplicated form in the dropdown. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=9b3kl7UmowVowRhMAz%2BNa%2BrLOG7RGGw7%2B5umCAS1B%2BQ%3D&reserved=0 ] 

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