Subject: Tech Support Candidate - Supriy Christian
From: Supriy Christian <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 06:25:54 -0400

| | Tech Support Test

Name | Supriy Christian
E-mail | [email-masked]
Phone Number | (91) 7383204707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hitech | CSR | June, 19 | 20k
Previous Employer 2 | Shaishya academy | Manager | June, 17 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check web address for typo.
Clear cache and coookies.
Check whether web server is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth settings.
Turn on bluetooth.
On the list of devices, select speaker and connect.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Clear in explanation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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