Subject: Tech Support Candidate - Akshay Soni
From: Akshay Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 04:00:14 -0400

| | Tech Support Test

Name | Akshay Soni
E-mail | [email-masked]
Phone Number | (91) 9561162643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Microsoft Azure

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Lancesoft india pvt ltd | Technical support | 15 january |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart your computer/laptop
2. Disable software that might be interfering.
3. Try a different browser
4. Check the DNS
5. Might be website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker.
2. Turn on bluetooth on your mobile phone.
3. Check for the bluetooth speaker name in your bluetooth pair list and click on connect

What according to you makes you a good candidate for customer service or technical support job? | Am hardworking and everyday I learn.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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