Subject: Tech Support Candidate - Sumit Rajnekar
From: Sumit Rajnekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 03:38:53 -0400

| | Tech Support Test

Name | Sumit Rajnekar
E-mail | [email-masked]
Phone Number | (91) 9855291443
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptara Corp | Technical editor | | 17000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will fetch the error and try to find the type of error . As this website is not opening then it might be a network issue. I will check all the networking component once again . If all are working fine then I will try to open another website if that website is running good that means everything is working fine it is just server side problem which will get resolved automatically.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)First put that speaker on pairing mode.
2)Turn on the location of your phone.
3)Find bluetooth option in setting menu of your phone.
4)Turn on the buetooth.
5)It get connected within few seconds.

What according to you makes you a good candidate for customer service or technical support job?

1)I got industry experience.
2)I am Graduated with technical background.
3)I have knowledge of both technical and non technical thing.
4) Being IT background student I know tech stuff of hardware , software and networking.
5)I have done 2 certification courses.
6) I got a skill and talent to handle any scenario with good efficiency .
7) I always got effective solution for any problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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