Subject: Tech Support Candidate - Albin Jose
From: Albin Jose <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 03:21:28 -0400

| | Tech Support Test

Name | Albin Jose
E-mail | [email-masked]
Phone Number | (91) 7012167321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tughlakabad Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Associate support engineer | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll ask how long this issue is happening
Then I'll ask whether he is using wired or wireless medium
Then wether he has changed any device in his topology
Then wether he has blocked any sites in his router page ( Parental control)
Then wether is it only for this website or other websites are opening if other websites are working fine the it's a dns issue.
I'll ask him to flush dns in his comand prompt and also test the reachability of the host by pinging these steps will resolve the issues

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First thing to do is to switching on the Bluetooth device then turn on bluetooth in your mobile phone we will see the name popping up click on it and say pair the device then click on it and it'll be connected from the next time onwards just click on the device name no need to pair
What according to you makes you a good candidate for customer service or technical support job? | Active listening, Good critical and analytical thinking, Politeness in the tone of speech
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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