Subject: Re: Daily performance summary for LiveSalesman team for Apr 4th, 2022
From: Saurabh Dadu <[email-masked]>
To: Deepak Devasia <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, Aniyam Developer <[email-masked]>
Date: Tue, 5 Apr 2022 05:57:35 +0000

Ashish and Sahil pls remove Deepak from all email reports.

Regards,

Saurabh Dadu
LiveSalesman

On 05-Apr-2022, at 9:16 AM, Deepak Devasia <[email-masked]> wrote:

Hi Saurabh / Deeksha,

Plz remove me from the mailing list as I have move dout of Home Box.

Thank you for all the support. 😊

Regards,
Deepak

From: HB report <[email-masked]>
Sent: Tuesday, April 5, 2022 7:36 AM
To: [email-masked]; [email-masked]; Yahia Taha <[email-masked]>; Faizal Maradeya <[email-masked]>; [email-masked]; Deepak Devasia <[email-masked]>; [email-masked]; Hasan Razakhan <[email-masked]>; [email-masked]
Subject: Daily performance summary for LiveSalesman team for Apr 4th, 2022

External email sender, please take precaution.
[Image removed by sender.]
Please find listed below the performance data for the LiveSalesman team for Apr 4th, 2022.

  *   Total tickets created :
Total tickets created
Groups
Agent Name
Facebook KSA HB
HomeBox KSA
Whatsapp resolved
Whatsapp open
Grand Total
Aws Adra
0
0
0
0
0
Raghwendra Pratap Singh
0
0
0
0
0
Abdullah Abuthnain
0
3
30
0
33
Abdullah Otaibi
0
3
24
0
27
Doaa Almutawa
0
1
29
7
37
Mohiuddin Lsm
0
7
20
4
31
Jaber Almarri
0
1
24
0
25
Faisal Abdullah
0
1
22
2
25
Mohad Kmali
0
5
12
3
20
Rayan Suliman
0
0
4
0
4
Jok Kuol
0
1
0
0
1
Malek Hosan
0
0
0
0
0
! Hassan Saeed
0
25
33
1
59
Abu Sufian
0
0
0
0
0
Amir Aziz
0
0
0
0
0
Ahmed Omer
0
0
0
0
0
Alhamzi Mohammed
0
0
0
0
0
Mohammed Ali
0
0
0
0
0
Abdallah Ahemad
0
14
1
6
21
Ali Ibraheem
0
8
28
0
36
Khaled Sufian
0
9
34
0
43
Naji Shabanh
0
8
0
0
8
Syed Ataullah
0
3
0
0
3
Anslem Misquitta
0
0
0
0
0
Sultan Motawa
0
0
41
5
46
Grand Total
0
89
302
28
419

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
(blank)
(blank)
115
Delivery Related
(blank)
3
Delayed Delivery (Furniture)
1
Delivery Status
35
Product Complaint
Complaint within Warranty
3
Refunds and Cancelations
(blank)
1
Cancelation
1
Customer Services Total
159
No Answer
(blank)
(blank)
7
No Answer
No Answer
6
No Answer Total
13
PreSales
(blank)
(blank)
4
Other Enquiry
Offers
5
Store Availability
1
Website/App Issues
3
Policy Related
Return Policy
1
Product Related
(blank)
1
Product Specification
1
PreSales Total
16
Grand Total
188

  *   Total count of ageing for Facebook KSA HB:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Malek Hosan
2
1
0
0
0
0
3
Grand Total
2
1
0
0
0
0
3

  *   Total count of ageing for Whatsapp open:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Ali hazzaa
2
1
0
5
12
25
45
Malek Hosan
1
0
1
5
4
17
28
! Hassan Saeed
8
0
1
2
0
3
14
Mohiuddin Lsm
7
9
4
3
5
6
34
Ali Ibraheem
0
0
0
1
2
5
8
Naji Shabanh
4
0
5
4
6
8
27
Mohammed Ali
0
0
0
0
0
3
3
Doaa Almutawa
23
7
4
3
3
4
44
Asma Alotaibi
0
7
4
4
2
3
20
Rayan Suliman
0
2
0
4
7
5
18
Alhamzi Mohammed
0
0
0
1
1
2
4
Abdallah Ahemad
10
2
5
4
2
2
25
Jaber Almarri
2
1
0
9
1
0
13
Abdullah Abuthnain
0
0
1
3
1
0
5
Khaled Sufian
9
0
0
3
0
0
12
Abdullah Otaibi
7
0
1
2
0
0
10
Mohad Kmali
10
6
0
3
0
0
19
Faisal Abdullah
10
8
0
2
0
0
20
Syed Ataullah
0
0
0
1
0
0
1
Sultan Motawa
10
1
1
0
0
0
12
Grand Total
103
44
27
59
46
83
362

  *   Total count of ageing for Emails:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Malek Hosan
4
1
2
0
0
6
13
Naji Shabanh
13
0
0
0
2
1
16
Ali hazzaa
4
5
1
1
1
7
19
Mohiuddin Lsm
14
4
4
0
1
2
25
Hamza.abuazzam Nouri Abuazzam
0
0
1
0
3
3
7
Alhamzi Mohammed
0
0
0
0
0
1
1
Ali Ibraheem
16
2
1
0
1
0
20
Rayan Suliman
1
0
0
0
1
0
2
Mohad Kmali
4
3
0
3
1
0
11
Asma Alotaibi
0
1
3
1
0
0
5
Abdallah Ahemad
3
2
0
1
0
0
6
Doaa Almutawa
5
0
4
0
0
0
9
Abdullah Abuthnain
3
6
1
0
0
0
10
Jaber Almarri
1
6
0
0
0
0
7
! Hassan Saeed
44
2
0
0
0
0
46
Abdullah Otaibi
3
1
0
0
0
0
4
Khaled Sufian
24
0
0
0
0
0
24
Faisal Abdullah
1
0
0
0
0
0
1
Syed Ataullah
3
0
0
0
0
0
3
Grand Total
143
33
17
6
10
20
229

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