Subject: Daily performance summary for LiveSalesman team for Apr 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 09:05:58 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 3 | 30 | 0 | 33
Abdullah Otaibi | 0 | 3 | 24 | 0 | 27
Doaa Almutawa | 0 | 1 | 29 | 7 | 37
Mohiuddin Lsm | 0 | 7 | 20 | 4 | 31
Jaber Almarri | 0 | 1 | 24 | 0 | 25
Faisal Abdullah | 0 | 1 | 22 | 2 | 25
Mohad Kmali | 0 | 5 | 12 | 3 | 20
Rayan Suliman | 0 | 0 | 4 | 0 | 4
Jok Kuol | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 25 | 33 | 1 | 59
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 14 | 1 | 6 | 21
Ali Ibraheem | 0 | 8 | 28 | 0 | 36
Khaled Sufian | 0 | 9 | 34 | 0 | 43
Naji Shabanh | 0 | 8 | 0 | 0 | 8
Syed Ataullah | 0 | 3 | 0 | 0 | 3
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 41 | 5 | 46
Grand Total | 0 | 89 | 302 | 28 | 419

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 115
| Delivery Related | (blank) | 3
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 35
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
Customer Services Total | | | 159
No Answer | (blank) | (blank) | 7
| No Answer | No Answer | 6
No Answer Total | | | 13
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 5
| | Store Availability | 1
| | Website/App Issues | 3
| Policy Related | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 1
PreSales Total | | | 16
Grand Total | | | 188

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 2 | 1 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 1 | 0 | 5 | 12 | 25 | 45
Malek Hosan | 1 | 0 | 1 | 5 | 4 | 17 | 28
! Hassan Saeed | 8 | 0 | 1 | 2 | 0 | 3 | 14
Mohiuddin Lsm | 7 | 9 | 4 | 3 | 5 | 6 | 34
Ali Ibraheem | 0 | 0 | 0 | 1 | 2 | 5 | 8
Naji Shabanh | 4 | 0 | 5 | 4 | 6 | 8 | 27
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 3 | 3
Doaa Almutawa | 23 | 7 | 4 | 3 | 3 | 4 | 44
Asma Alotaibi | 0 | 7 | 4 | 4 | 2 | 3 | 20
Rayan Suliman | 0 | 2 | 0 | 4 | 7 | 5 | 18
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 2 | 4
Abdallah Ahemad | 10 | 2 | 5 | 4 | 2 | 2 | 25
Jaber Almarri | 2 | 1 | 0 | 9 | 1 | 0 | 13
Abdullah Abuthnain | 0 | 0 | 1 | 3 | 1 | 0 | 5
Khaled Sufian | 9 | 0 | 0 | 3 | 0 | 0 | 12
Abdullah Otaibi | 7 | 0 | 1 | 2 | 0 | 0 | 10
Mohad Kmali | 10 | 6 | 0 | 3 | 0 | 0 | 19
Faisal Abdullah | 10 | 8 | 0 | 2 | 0 | 0 | 20
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sultan Motawa | 10 | 1 | 1 | 0 | 0 | 0 | 12
Grand Total | 103 | 44 | 27 | 59 | 46 | 83 | 362

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 4 | 1 | 2 | 0 | 0 | 6 | 13
Naji Shabanh | 13 | 0 | 0 | 0 | 2 | 1 | 16
Ali hazzaa | 4 | 5 | 1 | 1 | 1 | 7 | 19
Mohiuddin Lsm | 14 | 4 | 4 | 0 | 1 | 2 | 25
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 3 | 3 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 16 | 2 | 1 | 0 | 1 | 0 | 20
Rayan Suliman | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohad Kmali | 4 | 3 | 0 | 3 | 1 | 0 | 11
Asma Alotaibi | 0 | 1 | 3 | 1 | 0 | 0 | 5
Abdallah Ahemad | 3 | 2 | 0 | 1 | 0 | 0 | 6
Doaa Almutawa | 5 | 0 | 4 | 0 | 0 | 0 | 9
Abdullah Abuthnain | 3 | 6 | 1 | 0 | 0 | 0 | 10
Jaber Almarri | 1 | 6 | 0 | 0 | 0 | 0 | 7
! Hassan Saeed | 44 | 2 | 0 | 0 | 0 | 0 | 46
Abdullah Otaibi | 3 | 1 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 24 | 0 | 0 | 0 | 0 | 0 | 24
Faisal Abdullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 143 | 33 | 17 | 6 | 10 | 20 | 229

Please feel free to reach out for any further clarifications.