Subject: Daily performance summary for LiveSalesman team for Apr 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 09:03:39 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 5 | 35 | 0 | 3 | 43
Raghwendra Pratap Singh | 0 | 4 | 44 | 0 | 11 | 59
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 17 | 3 | 14 | 0 | 7 | 41
Malek Hosan | 8 | 0 | 0 | 0 | 0 | 8
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 3 | 5 | 56 | 0 | 1 | 65
Amir Aziz | 1 | 0 | 0 | 11 | 0 | 12
Ahmed Omer | 0 | 17 | 36 | 0 | 0 | 53
Alhamzi Mohammed | 0 | 10 | 39 | 0 | 7 | 56
Mohammed Ali | 0 | 3 | 11 | 0 | 17 | 31
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 29 | 47 | 235 | 11 | 47 | 369

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 8
| | Delivery Status | 44
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| Refunds and Cancelations | Delay collection | 1
| | Return Request Initiation | 2
Customer Services Total | | | 62
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Store Availability | 5
| | Store Location | 2
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Combo | 2
| | Product Specification | 39
PreSales Total | | | 54
Grand Total | | | 117

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 8 | 0 | 0 | 1 | 0 | 0 | 9
Jok Kuol | 16 | 2 | 1 | 1 | 0 | 0 | 20
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 3 | 1 | 2 | 0 | 0 | 30

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 10 | 0 | 1 | 5 | 1 | 2 | 19
Abu Sufian | 13 | 2 | 3 | 3 | 3 | 4 | 28
Ankit Kumar | 3 | 3 | 1 | 4 | 4 | 9 | 24
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ahmed Omer | 28 | 11 | 0 | 8 | 2 | 6 | 55
Waseem Ahemad . Khan | 23 | 3 | 7 | 1 | 2 | 4 | 40
Aws Adra | 6 | 0 | 0 | 0 | 0 | 1 | 7
Mohammed Ali | 5 | 0 | 2 | 0 | 1 | 1 | 9
Jok Kuol | 4 | 2 | 2 | 2 | 0 | 0 | 10
Raghwendra Pratap Singh | 5 | 0 | 1 | 3 | 0 | 0 | 9
Grand Total | 97 | 21 | 17 | 26 | 13 | 30 | 204

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 8 | 8
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 2 | 0 | 0 | 1 | 3 | 3 | 9
Waseem Ahemad . Khan | 5 | 4 | 3 | 0 | 0 | 1 | 13
Jok Kuol | 3 | 0 | 2 | 2 | 0 | 1 | 8
Raghwendra Pratap Singh | 5 | 0 | 0 | 1 | 1 | 0 | 7
Mohammed Ali | 14 | 1 | 0 | 0 | 1 | 0 | 16
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 32 | 5 | 5 | 4 | 5 | 14 | 65

Please feel free to reach out for any further clarifications.