Subject: English Language Test - Mohd Rafo
From: Mohd Rafo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 06:38:16 -0400

| | Foreign Language Screening Test

Name | Mohd Rafo    /  (91) 7006478286    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam Thank you for Contacting us.

Our courier Boy tried to reach at your location to give your order that you placed it on before 14 days, Unfortunately our delivery boy is unable to find your location and contact you.Kindly update the new address where you currently resides and check your delivery location again and call on our Customer care No. 123456789.

Hope this helps your concern.

Regards,
Rafi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting Home Box customer support team. We are glad to help you, Our records indicate that you purchased a TV Cabinet on last week, We will inform you that free replacement will be provided on condition if the product is delivered in defunct or damaged condition or different from the ordered item.
Pleass keep the order intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Thanks again for bringing us in notice.

Regards,
Rafi Customer Service Executive Home Box

| |