Subject: Tech Support Candidate - Shalini Bajpai
From: Shalini Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 06:21:07 -0400

| | Tech Support Test

Name | Shalini Bajpai
E-mail | [email-masked]
Phone Number | (818) 1054051
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- first I check I write website correctly or not.
2- after that I check my internet connection is working or not.
3- after that I check my computer permission that site have permitted from my computer .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- first on your Bluetooth speaker.
2- After that on your mobile Bluetooth and searching device name for connection.
3- Now you got the device name click on that name and connect your device.

What according to you makes you a good candidate for customer service or technical support job? | I am a very polite and very energetic person , that can good mark of for customer service , and for the technical support job ,  i like technical work and I want to make my career in technical field , thank u.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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