Subject: English Language Test - Mohammed Zakaria
From: Mohammed Zakaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 05:56:28 -0400

| | Foreign Language Screening Test

Name | Mohammed Zakaria    /  (110044) 9069479115    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Sorry to hear that you faced such problem. We prioritise our customers and understand your problem and we are taking your e-mail in consideration. As our company's first aim is to deliver the right product and to make a happy Shopping. We always our customers to be happy with our problem. As per our courier partner the delivery address was incorrect and hence we were unable to deliver the product at the right time.
Please, give us some more time and help us to deliver it again. Please send us some more details by replying to this e-mail,
(1. Name
2 Address
3. Mobile number)
where you want the product to be delivered and to make sure you don't have to face again such problem.
Hope this email helped you. Have a nice day.
Regards, from babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Sorry to hear you faced such problem. As perour company policy we always make sure our sellers don't send any old and bad products. In case you recieved then, please reach out and tell us more details about it.  And if you want replacement then we will replace it. And if you don't the like product and want a refund from us then we will refund you. We always want to make our customers satisfy with our products and services. and we are always happy to help. If you have any problem in future, then please reach out to us with email. We are ready to help you. Thanks for shopping.
Hope this email helped you and you are happy with our service. Have a nice day.

Regards, from babyshop.com

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