Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 4 Apr 2022 02:30:21 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R9IOGCP6DK (Jason ): Chat was handled pretty well and as per process guidelines, gave contact details of Jayway so that he can speak to a live person directly regarding his upcoming travel needs. 

Chat ID: R9KOLMR2PR (Harsh ): Incomplete chat, the customer left the chat before providing all the lead generation details. 

Chat ID: R9TQT2A55G (Harsh ): Incomplete chat, customer left the chat after a long response with all the details she wanted to mention to check if we would be able to design a guided package for her as per her needs and requirements. 

Chat ID: R9TQZ22UXM (Harsh ): The same customer as per the previous chat, got the lead generation details required to arrange a cb from our travel expert to discuss her upcoming vacation. 

Chat ID: R92R0NOCWD (Harsh ): Chat was handled pretty well and as per process guidelines, all customer queries/questions were answered and lead generation details were gathered to arrange cb from our expert travel planner. 

Chat ID: R94S803NX5 (Harsh ): Chat was handled pretty well and as per process guidelines, the travel agent's questions and queries were answered and necessary details and links were provided as required for travel agents. 

Chat ID: R98S2NW00Q (Harsh ): Chat was handled pretty well and as per process guidelines, all customer queries/questions were answered and lead generation details were gathered to arrange callback from our expert travel planner. 

No missed/abandoned chats. 

Thanks and Regards 
Amit