Subject: English Language Test - Kushal Gupta
From: Kushal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 05:07:39 -0400

| | Foreign Language Screening Test

Name | Kushal Gupta    /  (201301) 8448171051    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Greetings from Babyshop!

We are extremely sorry for delay but the address you provided us while placing your was seems to be wrong, that's why our team was not able to deliver it.
Our team tried to call you as well but the contact number was "not reachable."

Kindly provide us the correct address and we'll try to deliver it ASAP.

Thanks for Cooperation, we appreciate your patience.

Thanks and Regards
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Greetings from Homebox

We are terribly sorry for the issue, as we can see your product is in under return policy. So we'll send our team members to replace the product within 48 working hours.

If is there anything else that we can help you with, kindly let us know.

Thanks & Regards
Homebox

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