Subject: Tech Support Candidate - Shubham Shukla
From: Shubham Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 04:14:13 -0400

| | Tech Support Test

Name | Shubham Shukla
E-mail | [email-masked]
Phone Number | (+91) 7007048340
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | meerut
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check your connection and other sites.
2. Check the web address.
3. Clear your cache and cookies.
4. Make sure your web browser is up to date.
5. Restart your web browser.
6. Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button
on your speaker that makes it discoverable -
it's often a button with a Bluetooth symbol on
it.
6. On your mobile select the speaker(it might be a
random product number but should have the
speaker's brand name listed) and that's it,
you're connected!

What according to you makes you a good candidate for customer service or technical support job? | I have the ability to find my niche within a group and support everyone's efforts. For example, I am organized an event which involved a lot of team projects. I was always able to recognized my teammate's skills, and delegated tasks that fit each person's skills. I know this job involves lots of teamwork, and I know this is a work style in which I excel
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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