Subject: Tech Support Candidate - Insha Rashid
From: Insha Rashid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 03:00:52 -0400

| | Tech Support Test

Name | Insha Rashid
E-mail | [email-masked]
Phone Number | (+91) 6005170711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To fix this problem I would do some troubleshooting to find if there's a problem with my device or elsewhere.
1. First I'll restart my device. (after rebooting if I am still having the same problem then)
2. Check if my internet connection is working properly. (If it's working properly then)
3. Check if the website (www.ndtv.com) is down for everybody or just me.
If it's down for everyone then I'll try to open this website later.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings on my device.
2. Search for bluetooth settings and turn on the Bluetooth toggle switch.
3. Select pair new device to place the device in pairing mode.
4. Look for the Bluetooth speaker's name on the search list. (Make sure Bluetooth speaker is in pairing more and not connected to any other device.)
5. Click on the speaker's name to connect. When done, the screen will show that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | I am a self-motivated person who is willing to go above and beyond on any project. I'm well focused and have ability to stay calm in any situation. Also, I like to learn new things that's why I think i'm a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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