Subject: Tech Support Candidate - Gaurav Tomar
From: Gaurav Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 02:09:57 -0400

| | Tech Support Test

Name | Gaurav Tomar
E-mail | [email-masked]
Phone Number | (+91) 9821379995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sagarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical support associate | 17/08/2021 | 26k
Previous Employer 1 | Ikya | Operation executive | 19/09/2015 | 12k
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this scenario, First I will restart the browser. Then if it will not work then I will clear cache and clear data of that particular browser. Then I will check the update, if the browser not updated, I will update. Then I will check with any other available browser. If it works on other browser then I will try to re-install the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings. Then select bluetooth setting option. Scroll down to other device section under bluetooth setting. Make sure phone is in discoverable mode. Then under other device option select your speaker want to pair and click.
What according to you makes you a good candidate for customer service or technical support job? | I have 5 years experience in technical support. I handled a variety of customers so I know that the procedure. I have worked with a team so I know that how to work in team environment. Apart from this I am curious to learn new things.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |