Subject: Daily performance summary for LiveSalesman team for Apr 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 4 | 31 | 2 | 37
Doaa Almutawa | 0 | 1 | 30 | 19 | 50
Faisal Abdullah | 0 | 0 | 39 | 7 | 46
Mohad Kmali | 0 | 7 | 24 | 8 | 39
Rayan Suliman | 0 | 13 | 19 | 0 | 32
Khaled Sufian | 0 | 15 | 33 | 3 | 51
Naji Shabanh | 0 | 4 | 13 | 0 | 17
Malek Hosan | 0 | 2 | 2 | 2 | 6
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Ali hazzaa | 0 | 1 | 1 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 20 | 34 | 6 | 60
Abdallah Ahemad | 0 | 2 | 0 | 0 | 2
Ali Ibraheem | 0 | 2 | 7 | 0 | 9
Mohiuddin Lsm | 0 | 2 | 4 | 1 | 7
Abdullah Otaibi | 0 | 0 | 30 | 7 | 37
Sultan Motawa | 0 | 0 | 52 | 0 | 52
Jok Kuol | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 73 | 319 | 55 | 448

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 132
| Delivery Related | (blank) | 15
| | Damage during delivery | 3
| | Delivery Status | 31
| | Missing items\parts | 1
| Refunds and Cancelations | (blank) | 2
| | Refund for Other reason | 1
Customer Services Total | | | 185
No Answer | No Answer | (blank) | 2
| | No Answer | 4
No Answer Total | | | 6
PreSales | Other Enquiry | Offers | 7
| Policy Related | Return Policy | 1
| Product Related | (blank) | 3
| | Product Specification | 1
PreSales Total | | | 12
Grand Total | | | 203

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 1 | 0 | 3
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 2 | 0 | 0 | 1 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 1 | 0 | 9 | 11 | 34 | 57
Malek Hosan | 1 | 0 | 2 | 8 | 5 | 17 | 33
Mohiuddin Lsm | 9 | 7 | 5 | 9 | 7 | 12 | 49
! Hassan Saeed | 6 | 0 | 4 | 4 | 0 | 3 | 17
Naji Shabanh | 4 | 4 | 0 | 6 | 12 | 7 | 33
Ali Ibraheem | 0 | 0 | 3 | 4 | 2 | 8 | 17
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1 | 2
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 6 | 7
Rayan Suliman | 2 | 0 | 4 | 1 | 8 | 8 | 23
Doaa Almutawa | 14 | 6 | 5 | 6 | 2 | 5 | 38
Asma Alotaibi | 3 | 12 | 14 | 2 | 4 | 3 | 38
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 2 | 4
Abdallah Ahemad | 7 | 4 | 8 | 2 | 2 | 2 | 25
Jaber Almarri | 2 | 1 | 4 | 6 | 1 | 1 | 15
Mohad Kmali | 10 | 5 | 2 | 2 | 0 | 2 | 21
Faisal Abdullah | 14 | 2 | 2 | 1 | 2 | 0 | 21
Khaled Sufian | 7 | 0 | 2 | 2 | 0 | 0 | 11
Abdullah Otaibi | 7 | 0 | 3 | 2 | 0 | 0 | 12
Abdullah Abuthnain | 0 | 0 | 1 | 3 | 0 | 0 | 4
Sultan Motawa | 5 | 1 | 0 | 0 | 0 | 0 | 6
Grand Total | 93 | 43 | 60 | 68 | 58 | 111 | 433

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 1 | 1 | 0 | 8 | 12
Naji Shabanh | 6 | 0 | 0 | 2 | 0 | 1 | 9
Ali hazzaa | 15 | 1 | 0 | 1 | 0 | 7 | 24
Mohiuddin Lsm | 10 | 5 | 0 | 0 | 1 | 2 | 18
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 1 | 2 | 3 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 14 | 0 | 1 | 1 | 1 | 0 | 17
Rayan Suliman | 2 | 0 | 0 | 0 | 1 | 0 | 3
Mohad Kmali | 3 | 3 | 0 | 3 | 1 | 0 | 10
Asma Alotaibi | 5 | 8 | 0 | 1 | 0 | 0 | 14
Abdallah Ahemad | 4 | 1 | 1 | 0 | 0 | 0 | 6
Doaa Almutawa | 5 | 4 | 1 | 0 | 0 | 0 | 10
Abdullah Abuthnain | 0 | 7 | 0 | 0 | 0 | 0 | 7
Sultan Motawa | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jaber Almarri | 9 | 3 | 0 | 0 | 0 | 0 | 12
! Hassan Saeed | 21 | 3 | 0 | 0 | 0 | 0 | 24
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 21 | 0 | 0 | 0 | 0 | 0 | 21
Grand Total | 118 | 37 | 5 | 10 | 6 | 22 | 198

Please feel free to reach out for any further clarifications.