Subject: Daily performance summary for LiveSalesman team for Apr 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 2 | 33 | 0 | 10 | 45
Raghwendra Pratap Singh | 0 | 2 | 48 | 0 | 3 | 53
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 7 | 0 | 11 | 0 | 0 | 18
Mohammed Ali | 0 | 1 | 3 | 0 | 1 | 5
Ankit Kumar | 3 | 8 | 25 | 0 | 2 | 38
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 8 | 60 | 0 | 0 | 68
Ahmed Omer | 0 | 13 | 36 | 0 | 0 | 49
Waseem Ahemad . Khan | 0 | 15 | 41 | 0 | 18 | 74
Alhamzi Mohammed | 0 | 0 | 3 | 0 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 24 | 0 | 24
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 6
Grand Total | 16 | 49 | 260 | 24 | 34 | 383

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 39
| Delivery Related | Delayed Delivery (HH) | 3
| | Delivery Status | 34
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Return item not received | 1
Customer Services Total | | | 85
PreSales | (blank) | (blank) | 27
| Other Enquiry | Offers | 1
| | Promo Code | 1
| | Store Location | 2
| | Website/App Issues | 1
| Product Related | Pricing | 1
| | Product Specification | 84
PreSales Total | | | 117
Grand Total | | | 202

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 9 | 16 | 13 | 14 | 0 | 0 | 52
Ankit Kumar | 2 | 0 | 3 | 1 | 0 | 0 | 6
Malek Hosan | 12 | 5 | 1 | 10 | 0 | 0 | 28
Mohammed Ali | 4 | 1 | 0 | 7 | 0 | 0 | 12
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 29 | 23 | 17 | 32 | 0 | 0 | 101

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 3 | 2 | 2 | 5 | 9 | 28
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 2 | 1 | 0 | 4 | 1 | 2 | 10
Abu Sufian | 10 | 3 | 1 | 4 | 2 | 4 | 24
Ahmed Omer | 21 | 7 | 2 | 6 | 3 | 7 | 46
Waseem Ahemad . Khan | 27 | 5 | 1 | 1 | 2 | 5 | 41
Mohammed Ali | 2 | 0 | 3 | 0 | 2 | 1 | 8
Aws Adra | 3 | 0 | 0 | 0 | 0 | 1 | 4
Jok Kuol | 3 | 2 | 2 | 1 | 0 | 0 | 8
Raghwendra Pratap Singh | 1 | 2 | 2 | 1 | 0 | 0 | 6
Grand Total | 76 | 23 | 13 | 19 | 15 | 33 | 179

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 9 | 9
Ankit Kumar | 2 | 0 | 0 | 2 | 4 | 2 | 10
Waseem Ahemad . Khan | 11 | 4 | 1 | 0 | 0 | 2 | 18
Jok Kuol | 8 | 0 | 2 | 2 | 1 | 0 | 13
Raghwendra Pratap Singh | 0 | 0 | 1 | 0 | 1 | 0 | 2
Mohammed Ali | 8 | 1 | 0 | 0 | 1 | 0 | 10
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Aws Adra | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 35 | 6 | 4 | 4 | 7 | 13 | 69

Please feel free to reach out for any further clarifications.