Subject: English Language Test - Md Sharif
From: Md Sharif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Apr 2022 02:16:01 -0400

| | Foreign Language Screening Test

Name | Md Sharif    /  (+91) 7065845480    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/mam we tried to reach at your location to give you your ordered #handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again and call me later to pick your order
That's all

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir / Madam,

I am writing to complaint about a TV cabinet purchased by me in the last week.

My name is Md Sharif. I have been your regular customer. Unfortunately, this time I regret to say that I am not satisfied with the quality of your product.and scratched product

During my visit to your showroom, I bought it but now I want to exchange or replace it .
If it's very easy so I will be thanking you

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