Subject: Daily performance summary for LiveSalesman team for Apr 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Apr 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 6 | 24 | 5 | 35
Mohad Kmali | 0 | 7 | 25 | 6 | 38
Malek Hosan | 1 | 0 | 7 | 0 | 8
Mohiuddin Lsm | 0 | 7 | 20 | 2 | 29
Jok Kuol | 0 | 2 | 0 | 0 | 2
Jaber Almarri | 0 | 1 | 28 | 0 | 29
Ali hazzaa | 0 | 11 | 19 | 1 | 31
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 8 | 26 | 0 | 34
Abdallah Ahemad | 0 | 23 | 1 | 11 | 35
Ali Ibraheem | 0 | 19 | 35 | 0 | 54
Sultan Motawa | 0 | 1 | 43 | 9 | 53
Syed Ataullah | 0 | 7 | 0 | 0 | 7
Faisal Abdullah | 0 | 0 | 22 | 11 | 33
Naji Shabanh | 0 | 0 | 21 | 9 | 30
Grand Total | 1 | 92 | 271 | 54 | 418

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 146
| Delivery Related | Day of Delivery - Status | 13
| | Delayed Delivery (Furniture) | 11
| | Delivery Status | 22
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 1
Customer Services Total | | | 194
No Answer | (blank) | (blank) | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 5
| Other Enquiry | Offers | 2
| | Store Availability | 2
| Product Related | Product Specification | 4
PreSales Total | | | 13
Grand Total | | | 209

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 1 | 0 | 3
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 2 | 0 | 0 | 1 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 1 | 5 | 7 | 8 | 35 | 57
Malek Hosan | 0 | 1 | 5 | 7 | 7 | 15 | 35
Mohiuddin Lsm | 4 | 5 | 6 | 9 | 8 | 11 | 43
Ali Ibraheem | 0 | 4 | 2 | 4 | 2 | 9 | 21
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1 | 2
Naji Shabanh | 7 | 7 | 4 | 7 | 13 | 4 | 42
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 6 | 7
Rayan Suliman | 0 | 0 | 1 | 3 | 6 | 8 | 18
Doaa Almutawa | 4 | 6 | 6 | 5 | 0 | 5 | 26
Asma Alotaibi | 14 | 13 | 4 | 3 | 3 | 3 | 40
Alhamzi Mohammed | 0 | 0 | 1 | 1 | 1 | 2 | 5
Abdallah Ahemad | 15 | 8 | 5 | 8 | 0 | 2 | 38
Jaber Almarri | 1 | 0 | 9 | 2 | 1 | 1 | 14
Mohad Kmali | 11 | 1 | 0 | 2 | 1 | 1 | 16
! Hassan Saeed | 4 | 1 | 7 | 4 | 1 | 2 | 19
Faisal Abdullah | 20 | 0 | 2 | 1 | 2 | 0 | 25
Khaled Sufian | 5 | 0 | 2 | 2 | 0 | 0 | 9
Abdullah Otaibi | 2 | 1 | 2 | 2 | 0 | 0 | 7
Abdullah Abuthnain | 0 | 1 | 3 | 0 | 0 | 0 | 4
Sultan Motawa | 9 | 1 | 0 | 0 | 0 | 0 | 10
Grand Total | 97 | 50 | 65 | 67 | 54 | 105 | 438

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 2 | 0 | 1 | 0 | 7 | 12
Ali hazzaa | 16 | 0 | 1 | 0 | 0 | 6 | 23
Mohiuddin Lsm | 8 | 3 | 0 | 0 | 1 | 3 | 15
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 1 | 2 | 3 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 14 | 1 | 1 | 0 | 1 | 0 | 17
Rayan Suliman | 0 | 0 | 1 | 0 | 1 | 0 | 2
Mohad Kmali | 8 | 0 | 2 | 1 | 0 | 0 | 11
Naji Shabanh | 0 | 0 | 0 | 2 | 0 | 0 | 2
Asma Alotaibi | 16 | 8 | 0 | 1 | 0 | 0 | 25
Syed Ataullah | 8 | 1 | 0 | 0 | 0 | 0 | 9
Abdullah Abuthnain | 7 | 1 | 0 | 0 | 0 | 0 | 8
! Hassan Saeed | 28 | 0 | 0 | 0 | 0 | 0 | 28
Doaa Almutawa | 0 | 5 | 0 | 0 | 0 | 0 | 5
Khaled Sufian | 2 | 1 | 0 | 0 | 0 | 0 | 3
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahemad | 2 | 0 | 0 | 0 | 0 | 0 | 2
Faisal Abdullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jaber Almarri | 11 | 0 | 0 | 0 | 0 | 0 | 11
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 127 | 23 | 5 | 6 | 5 | 20 | 186

Please feel free to reach out for any further clarifications.