Subject: Daily performance summary for LiveSalesman team for Apr 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Apr 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 1 | 51 | 0 | 3 | 55
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 19 | 0 | 0 | 0 | 0 | 19
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 3 | 2 | 15 | 0 | 11 | 31
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 4 | 57 | 0 | 0 | 61
Ahmed Omer | 0 | 14 | 36 | 0 | 0 | 50
Alhamzi Mohammed | 0 | 10 | 36 | 0 | 0 | 46
Mohammed Ali | 0 | 1 | 4 | 0 | 15 | 20
Raghwendra Pratap Singh | 0 | 1 | 18 | 0 | 2 | 21
Waseem Ahemad . Khan | 0 | 13 | 46 | 0 | 0 | 59
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 46 | 263 | 0 | 31 | 362

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 45
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 4
| | Delivery Status | 35
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 94
PreSales | (blank) | (blank) | 14
| Other Enquiry | Store Availability | 5
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 53
PreSales Total | | | 73
Grand Total | | | 167

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 20 | 9 | 9 | 13 | 0 | 0 | 51
Ankit Kumar | 0 | 2 | 1 | 1 | 0 | 0 | 4
Malek Hosan | 7 | 4 | 5 | 6 | 0 | 0 | 22
Mohammed Ali | 5 | 0 | 3 | 4 | 0 | 0 | 12
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 16 | 18 | 24 | 0 | 0 | 90

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 1 | 4 | 2 | 3 | 11 | 25
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 4 | 1 | 0 | 4 | 1 | 2 | 12
Abu Sufian | 7 | 4 | 3 | 1 | 2 | 3 | 20
Ahmed Omer | 25 | 0 | 5 | 6 | 2 | 8 | 46
Waseem Ahemad . Khan | 23 | 7 | 1 | 0 | 2 | 5 | 38
Mohammed Ali | 1 | 3 | 0 | 0 | 3 | 0 | 7
Jok Kuol | 6 | 3 | 2 | 0 | 0 | 0 | 11
Raghwendra Pratap Singh | 0 | 2 | 3 | 0 | 0 | 0 | 5
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 71 | 21 | 18 | 13 | 13 | 33 | 169

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 9 | 9
Ankit Kumar | 0 | 0 | 0 | 3 | 3 | 2 | 8
Jok Kuol | 10 | 3 | 0 | 2 | 1 | 2 | 18
Waseem Ahemad . Khan | 9 | 3 | 0 | 0 | 1 | 1 | 14
Raghwendra Pratap Singh | 1 | 0 | 1 | 1 | 1 | 0 | 4
Mohammed Ali | 7 | 1 | 0 | 0 | 1 | 0 | 9
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Aws Adra | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 31 | 8 | 1 | 6 | 7 | 14 | 67

Please feel free to reach out for any further clarifications.