Subject: Tech Support Candidate - Shubham Mishra
From: Shubham Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 10:10:39 -0400

| | Tech Support Test

Name | Shubham Mishra
E-mail | [email-masked]
Phone Number | (+91) 9031479340
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhubaneshwar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i-Infotech CSL | Support Engneer | na | 16800
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection
2. Try different Browser
3. Check website is working or not from another device d
4. Disable add-ons software
5. Try incognito mode
6. Fix DNS
7. Remove VPN
8. Check Cached version is working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on my phone bluetooth using Setting or top acess center
2. Switch on the speaker
3. Pair device with phone

What according to you makes you a good candidate for customer service or technical support job? | I first gather info and facts from the customer, then identify and verify the issue. next, I try to common quick fixes. if that's not successful, use additional resources to research the issue. Once a solution is found, I perform appropriate repairs or replacements if necessary. after the solution is implemented, I test thoroughly to ensure everything is fine.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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