Subject: Tech Support Candidate - Ishfaq Ahmad Shah Syed Mohd Yaseen Shah
From: Ishfaq Ahmad Shah Syed Mohd Yaseen Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 08:55:12 -0400

| | Tech Support Test

Name | Ishfaq Ahmad Shah Syed Mohd Yaseen Shah
E-mail | [email-masked]
Phone Number | (91) 9999323415
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Malviya Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys, 3rd party payroll grassroots | Process Associate | 31 march 2022 | 22k
Previous Employer 1 | Hotel Kardar | Receptionist | 15 june 2021 | 22k
Previous Employer 2 | Mobily Infotech | Customer support | 1 march 2018 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the internet connection is working normally Or not 2nd step will be i will check website address is correct then I will refresh page I will enable and clear cookies and cache. I will check is my web browser updated or not if everything is okay I will try in another browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe screen down on your mobile and  you will get Bluetooth icon and hold finger on it we will get device name we can tap on pair if we will not get device name then we can tap on refresh and we will get name of  devand we can connect it
What according to you makes you a good candidate for customer service or technical support job? | I was interested from  my childhood in problem solving  and I also start my carrier as customer support and I was trouble shooting internet and mobile issue and I have experience in technical support and I am trying to solve more critical problems and i if sometime unable to do it I am discussing it with my seniors but I am resolving case
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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